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PEER 1 operates 15 data centers in 12 cities across North America. Their dedicated hosting data centers are centralized into three locations - Miami, FL; Atlanta, GA; and Fremont, CA.
Features
The redundant infrastructure of their data centers protects your servers and ensures you are up and running 24 hours a day, 7 days a week.
Peer 1's HVAC (Heating Ventilation Air Conditioning) systems have full particle filtering and humidity control. The environment is maintained at a cool 68 degrees to ensure that your server is functioning at its best in an optimal environment.
Guarantee
PEER 1 guarantees the functionality of all Dedicated Hardware and will replace any failed component at no cost to the customer within one (1) hour following PEER 1's receipt of a customer's trouble ticket concerning the Dedicated Hardware issue and PEER 1's identification of the failed Dedicated Hardware ("Replacement Guarantee"). "Dedicated Hardware" means the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware listed in the Service. Replacement Guarantee does not include the time required to rebuild a RAID array or the reload of the operating systems and applications or changes to Dedicated Hardware during Maintenance.
The PEER 1 SLA guarantees that its power and HVAC systems will be available 100% of the time in a given month, excluding Maintenance. "Infrastructure Downtime" means: (a) the PEER 1 power or HVAC systems are not available and (b) Customer submits a PEER 1 trouble ticket detailing the unavailability of the PEER 1 power or HVAC systems resulting in customer downtime. Infrastructure Downtime does not include downtime issues related to power supplies on Customer's server.
PEER 1 guarantees their network will be available 100% of the time, excluding Maintenance. Customers are eligible for a credit for Network Downtime for any failure in PEER 1's Network, which can be verified by PEER 1's technical support team. "Network Downtime" is defined as an inability to transmit and receive data caused by failure of network equipment managed and owned by PEER 1, excluding maintenance.
Back-Up Systems
Peer 1 does not rely upon the local power grid to guarantee uptime. Their on-site, diesel-powered generators and centralized Uninterruptible Power Systems (UPS) provide power conditioning and ensure uninterrupted data center operation. The generators are regularly tested to make certain that they will function as needed in the event of an emergency.
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